Get a useful answer without sharing your export.

Start with the user guide. If the behavior remains unclear, send the smallest sanitized evidence that reproduces it.

Include in a request

• RuleSignal version;
• Jira Cloud plan, where relevant;
• input error code such as RS-INPUT-003 or affected RS check ID;
• export format fingerprint;
• sanitized component shape;
• redacted screenshot;
• browser name and approximate timestamp.

Do not send

Do not send a raw automation export, API token, password, webhook secret, customer URL, personal identifier, or confidential payload. Support will ask for a sanitized minimal example if one is necessary.

Coverage and response target

Launch language: English. Support hours: Monday to Friday, Central European time, excluding local public holidays. Initial-response target: 2 business days. This is a service target, not an uptime or resolution-time SLA.

Product boundary

Support covers installation, supported export shapes, check interpretation, local comparison, and report generation. It does not provide Jira administration, incident response for the customer's Jira site, legal advice, or a certification that automation is safe.